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Outline
In the IT Service Business, Systena provides proposals and solutions for services that will execute customer missions and achieve problem resolution through a menu of various IT services able to respond flexibly to the customer's business.
As a form of business development, we support the IT aspect of our customers' businesses, focusing on front yard functions (help desk, instruction, IT assistant administrative work) and back yard functions (systems and servers, network maintenance and operation, IT infrastructure building, system installation support, etc.).
![[The Customer's Mission] System operation and maintenance / Infrastructure building→Remote operational and monitoring→PC kitting / Relocation→Help desk / Off-site help desk→PC life cycle management→IT training→Office work concierge services](./images/fig_is_01.gif)
Strengths
- Organizational strength
- Systena has arranged an assortment of services that enable the one-stop provision of IT lifecycle management. Not limited to the provision of individual services, we continuously think of that something extra and provide total support.
- Flexibility
- We offer flexible support so that we can make proposals that are a perfect fit for customer requests.
To reduce the burden on customer IT personnel, we can also provide support only on holidays and nights, or provide spot support to ensure stable system operation. - Human resource strength
- In addition to technical training for IT engineers, Systena also places importance on human skill training and information security training.
We cultivate the human resources that our customers can count on. - In-the-field capabilities
- By discovering and resolving customer issues with a high degree of awareness, each and every employee works to provide strong support in the field of IT so that customers can focus on their core businesses.
- Performance and expertise
- For over 35 years, Systena has led the field of IT. Based on our wealth of achievements and expertise and the social credibility that comes with being listed on the first section of the Tokyo Stock Exchange, we provide outsourcing services while continuously seeking to stimulate customers and win their trust.
Strategy
In recent years, various companies have stepped up their moves to focus investment on their core businesses, and reducing running costs by outsourcing internal IT investment has become a key challenge.
By not only providing individual services but the Systena one-stop solution, in our business activities we aim to be a "strategic partner" that contributes to our customers' business development.
To that end, we believe it is important to ascertain the customer's vision, mission and the challenges they face, and work together with the customer in the field of IT to successfully provide optimum services.
By having each and every employee conducts themselves with a spirit of hospitality at all times, and by delivering high quality services, Systena creates trust on the part of customers and differentiates itself from the competition, striving on a daily basis to become something unique for customers.
In the future, we at Systena will utilize our capabilities in services and solutions that span IT life cycles to deploy flexible and strategic outsourcing operations to the 3,300 corporate customers with whom we do business.
Accordingly, we will contribute to the ongoing growth of our customers through the support of their businesses.
